MentorMind Terms of Service

1. Agreement

By creating an account or using MentorMind (mentormindhq.com), you agree to these Terms and to our Privacy Policy. You must be 18 or older. If you do not agree, please do not use the service. MentorMind is operated by Ugbune Enoch ("we", "us"). Contact: support@mentormindhq.com.

2. What MentorMind is

MentorMind lets you talk with AI mentors inspired by historical figures. Each mentor draws on that person's public-domain writings and an AI model. The mentors are not the real people. They are not endorsed by those people or their estates, they can be wrong or out of date, and they can reflect the attitudes of their time. We work to stop them passing on demeaning views, but we cannot guarantee it. MentorMind is for personal reflection and learning.

3. Not professional advice

MentorMind is not therapy, licensed counselling, or medical, legal, financial or other professional advice. Please do not rely on it for decisions with serious consequences. Talk to a qualified professional for those.

If you are in crisis, in danger, or thinking of harming yourself or others, contact your local emergency services or a crisis service in your country right away. MentorMind cannot respond to emergencies.

4. Your account

Give accurate information, keep one account per person, and keep your sign-in details secure. You are responsible for what happens under your account. Tell us if you think someone else has used it. You can delete your account in Settings.

5. Acceptable use

Please do not:

• use MentorMind for anything illegal;
• try to get a mentor to help you harm, deceive, exploit or coerce someone else, or try to get around its safeguards or your plan's limits;
• use automated tools to access, scrape or extract content from the service;
• resell access to MentorMind, or interfere with its security or overload it;
• share other people's private information without their permission;
• use the service if you are under 18.

We may suspend or end accounts that break these rules.

6. Your content and ours

You keep ownership of what you write. You give us permission to store and process it, and to send it to our AI and other service providers, only to run the service for you. The mentors' replies are generated for you, and you may use them for personal purposes. MentorMind's software, design, prompts and compilation of materials belong to us. The mentors' source texts are public-domain writings. Please do not copy the site's design or content for commercial use without our permission.

7. Plans, sessions and payments

• Free plan. A limited number of sessions each week, as shown in the app.
• Paid plans. Monthly subscriptions with a monthly allowance of sessions, plus optional one-time session packs. Sessions from a pack do not expire.
• What counts as a session. One bounded sitting. It is counted once your first message in it succeeds. A Round Table sitting uses one session for each mentor seated.
• Continuing a conversation. If a conversation reaches its limit, you can choose to continue. Continuing uses another session. In a Round Table, continuing uses one session for each mentor seated, so a room with four mentors uses four sessions. The cost is shown on the continue button before you choose it, and nothing is charged unless you press it.
• Prices and currency. Prices are shown in US dollars and charged in Nigerian naira through Paystack. The amount charged is shown at checkout. Your bank may add its own charges or use its own exchange rate.
• Renewal. Subscriptions renew automatically every month until you cancel.
• Changes. We may change prices or plan allowances for future periods. We will show a notice in the app before a change applies to you.

8. Cancelling and changing plan

You can cancel at any time in Settings, under Billing. You keep access until the end of the period you have paid for. Unused monthly sessions do not roll over. If you upgrade, the change takes effect immediately and is charged straight away, and the app shows you what will happen before it takes any payment. If you downgrade, it takes effect at the end of your current period.

9. Refunds

• Subscriptions. We do not refund partial months or unused sessions. We do refund duplicate or mistaken charges.
• Session packs. If you have not used any session from a pack and you ask within 7 days of buying it, we will refund it. Otherwise pack purchases are final.
• Donations. Donations are voluntary gifts and are not refundable.
• How to ask. Email support@mentormindhq.com from the address on your account, with the date and amount. Refunds go to the original payment method, and the timing depends on Paystack and your bank.
• Your legal rights. Nothing in these Terms limits any refund or consumer right you have under the law where you live.

10. Donations

A donation is a voluntary gift. It does not buy goods or services. You may receive a supporter badge in the app.

11. Third-party services

Payments are handled by Paystack under its own terms. Sign-in and our database are provided by Google Firebase, the AI by Anthropic, and hosting by Render. These services can have their own outages. We will work to resolve problems that affect you.

12. Availability and changes

We aim to keep MentorMind available, but we cannot promise uninterrupted service. We may change, pause or remove features. If we permanently shut MentorMind down, we will refund the unused part of any paid subscription period you have already paid for.

13. Ending your use

You may stop using MentorMind at any time and delete your account. We may suspend or end your access if you break these Terms, abuse the service, if the law requires it, or to protect other people. Where we reasonably can, we will tell you why. Sections that by their nature should continue after your access ends (refunds, limits on our responsibility and governing law) do continue.

14. Disclaimer

MentorMind is provided "as is" and "as available". We do not promise that the mentors' replies are accurate, complete or right for your situation.

15. Limits on our responsibility

To the extent the law allows, we are not responsible for indirect or consequential losses (such as lost income or opportunities), or for decisions you make based on a mentor's replies. Our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits responsibility that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence, or your rights as a consumer.

16. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria can hear any dispute. If you live elsewhere, you keep any rights that the mandatory laws of your country give you. If you have a problem, please contact us first so we can try to sort it out.

17. Changes to these Terms

We may update these Terms. We will change the date above and, for significant changes, show a notice in the app. If you keep using MentorMind after a change takes effect, you accept it. If you do not agree, stop using MentorMind and delete your account.

18. Contact

Ugbune Enoch, MentorMind. Email: support@mentormindhq.com